The Inaugural Month at Evolve CX
We inaugurated Evolve CX on November 1, and today, December 1, we are thrilled to reflect on our first month of operations. It has been a remarkable journey, and together, we have achieved numerous milestones, witnessing significant growth.
From our humble beginnings with a team of 6 people, we have grown considerably. Today, we take pride in having a team of 16 individuals, with aspirations to reach 27 members by the end of December!
Our CEO, Alberto Castro, continues to guide and support us on our growth journey, actively seeking collaborations with startups interested in improving their operations and customer experience with us. Rodrigo Castro, our Operations Manager, has played a crucial role in achieving our goals and ensuring continuous customer satisfaction with a growing volume. Alberto and Rodrigo are the duo that has revolutionized our operation! Their expertise in team management and process optimization has enhanced the quality of our service. Evolve CX is a great ally for startups looking to stand out with exceptional service and improve customer experience processes. The future with Evolve CX is bright! 🚀✨
Arturo Quezada, our Head of People, has been instrumental in fostering a positive culture for all team members. He ensures compliance with regulations and standards, creating an environment that attracts and retains the best talent for Evolve CX. Since his arrival, Arturo has implemented significant improvements, from introducing amazing benefits and discounts at renowned establishments to the complete digitization of processes such as payroll and contract signing. But that's not all – he has also brought this incredible blog to life! Here, we will share our achievements, challenges, and inspiring stories monthly. 🚀
The team, formed from day one with outstanding individuals like Andrea, Elizabeth, Rocio, and Lisset, has not only met but exceeded all expectations, laying the foundation for our success. Later on, Ernesto and Yanci joined, strengthening our commitment to service excellence.
A tangible example of the team's dedication is their ability to understand the importance of incredible attention to detail and propose significant improvements to our clients. A clear example was the review and optimization of existing scripts, resulting in a notably improved customer experience.
We want to express our sincere gratitude to our valuable clients, who have collaborated closely with us and shown an open willingness to listen to our suggestions. This collaboration has been essential in achieving a significant positive impact. Thank you for being part of our journey and allowing us to grow together! 🌟
As we celebrate this milestone, we are grateful for the dedication of each team member and excited about the future as we continue to grow, evolve, and provide unparalleled service to our clients.
